Welcome, and thank you for visiting our Platforms!
We collect several types of information from and about our customers, prospective customers, and users of our Platforms, including but not limited to, information which relates directly or indirectly to you ("Personal Information"). For instance: name, postal address, e-mail address, telephone number; and information which relates to your use of our services or facilities, such as your gender, ethnicity, internet connection, “IP” address, the equipment you use, and your website or app usage details over time. All the information we collect, may eventually be attached to your profile once you become a client and will be considered Personal Information. Information which is aggregated or de-identified and does not identify or relate to you is not Personal Information and is not subject to this Policy.
HairClub collects Personal Information from you in different ways or at different points in time, including but not limited to:
We use Personal Information we collect from our services for the following purposes:
Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note; however, that without cookies you may not be able to use some or all of the features of our Platforms.
In conjunction with obtaining information through cookies, we may obtain additional details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. We may also obtain information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.
To control which web servers collect this information, we may place tags on our webpages called "web beacons." These are computer instructions that link web pages to particular web servers and their cookies.
If you are in the European Economic Area (EEA), Switzerland, the UK, Canada; or a resident of a US state with specific privacy laws (like California); please refer to the respective dedicated section labeled “State Privacy Rights”. Otherwise, at your request, and as required by applicable law, we will:
To exercise any of your rights as Personal Information controlled by us, please click here. Where legally permitted, we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, or jeopardize the privacy of others.
At HairClub our goal is to ensure that the way we communicate with you reflects your preference. That is why we use reasonable efforts to use your Personal Information in the manner you designate in accordance with applicable law.
Please take a moment to review the You Have Options section, to learn about what types of communications you may receive from HairClub in addition to administrative communications necessary to manage our relationship with you (“Marketing Communications”). Keep in mind that you may revoke or modify your consent to receive other Marketing Communications at any time but note that it may take up to 10 business days for your request to be processed.
Throughout our Platforms, you may be asked to provide us with your Personal Information. Use those opportunities to determine how you wish to be reached by HairClub®.
Electing to be contacted for Marketing Communications is not a condition for our services. We want to hear from you and want you to be happy when you hear from us. You may change your preferences at any time by communicating with us as stated in the “How to Contact Us” section of this Policy.
Please note that we currently do not respond to Do Not Track (DNT) signals. To learn more about browser tracking signals and DNT please visit http://www.allaboutdnt.org.
We will not share, rent, or sell any Personal Information to third parties, except as disclosed in this Policy or as permitted by law.
We do not share your Personal Information with third-parties for their direct marketing purposes.
Please know we place great importance on the security of any Information collected from our clients and visitors. We have implemented technical and organizational measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, destruction, or disclosure. We also restrict access to Personal Information to our employees, contractors and agents who need to know that information in order to process it for us, and who are subject to contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Our Platforms are intended for adults over the age of 18. We do not direct our Platforms to minors, and we do not knowingly collect personal information from children under 13 years of age. If you are under 13, do not use or provide any information on our Platforms. If we learn we have collected or received personal information from a child under 13 years of age without verification of parental consent, we will delete that information.
If you believe we might have any information from or about a child under 13 years old without the appropriate parental consent, please contact us as directed in the “How to Contact Us” div of this Policy.
Certain foreign jurisdictions (e.g. Canada or the UK) and US states provide their residents with specific rights regarding their Personal Information, including the “right to know” or access their information, the “right to delete”, and the “right to opt-out”.
We will provide access to your Personal Information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions may include, without limitation:
If we deny your request for access, we will provide you with a reason why your request was denied.
You can submit your request through the link in the “How to Contact Us” section of this Policy. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you are concerned about our response or would like to correct the information provided, you may contact us through the means listed in the “How to Contact Us” section of this Policy.
Designating an Authorized Agent. Some state law permits residents to designate an agent to manage their rights under applicable state law. If you would like to designate an agent to manage your privacy preferences, you may do so using the mechanisms noted below under “How to Contact Us”. We may ask for some Personal Information to verify your identity and your rights to the data subject to your request. We will also need sufficient Personal Information about your authorized agent to be able to identify them. As part of this process, you must have permission from your authorized agent to disclose their Personal Information to us for the purpose of acting as your agent. We may request that the designated agent provides us with your signed permission to act on your behalf.
Non-discrimination. We will not discriminate against you for exercising any of your privacy rights.
When you provide us with Personal Information to complete a transaction, including to obtain additional information or purchase a product from us in any of our Platforms, we understand that you consent to our collection, processing, and storage of such information. We may disclose Personal Information that we collect, or that you provide, as outlined in the Disclosure section above.
We are based in the United States and as such we may transfer your Personal Information to jurisdictions other than the jurisdiction in which the information was originally collected, and your information may be processed and stored outside of your jurisdiction of residence. Those jurisdictions may not have the same data protection laws as your jurisdiction of residence and your information may be subject to applicable foreign laws. If we transfer your information to other jurisdictions, we will protect that information in the manner described in this Policy.
You are welcome to contact us if you have questions regarding the collection, use, disclosure or storage of Personal Information by our service providers and affiliates outside Canada, and/or to obtain access to written information about our policies and practices with respect to service providers (including affiliates).
For questions about our privacy practices, please see the “How to Contact Us” section below.
We only use your information in a lawful, transparent, and fair manner. Depending on the specific Personal Information concerned and the factual context, we rely on the following legal bases as applicable in your jurisdiction:
We pride ourselves on ensuring that your Personal Information is retained for the period we may need it for to carry out our services. All personal information collected has a defined retention period, which is in-line with our Document Retention Policy, unless a longer retention period is required by applicable law. If you would like to find out how long your information is being retained, please reach out to us using the “How to Contact Us” section above.
We take any complaints about our collection and use of personal information very seriously. If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance. You may contact us directly at the privacy email in the “How to Contact Us” section below.
You also have the right to lodge a complaint to a data protection authority. For more information, please contact your local data protection authority.
1499 West Palmetto Park Road
Boca Raton, FL 33486
1 (800) 681-0241
We will strive to respond to a verified consumer request within 45 days. If we require more time, we will inform you of the reason and extension in writing.
We may, at our sole discretion, change, add, or delete
for changes prior to use of the Platforms, and your continued
use of the Platforms following the posting of changes to these
The products and services available on the Platforms are for personal use only. You may not sell or resell any of the products, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.
You acknowledge and understand that all information presented on our Platforms is intended to be used for personal, education or information purposes only. Unless other wise noted, the statements made about any of our products have not been evaluated by the U.S. Food and Drug Administration or any other government agency and the results reported, if any, may not necessarily occur in all individuals. Except as otherwise expressly specified, the statements, information and products sold through our Platforms are not intended to cure, treat, diagnose, or present any condition or disease, or to serve as a substitute for professional medical advice. All products should be used strictly in accordance with their instructions, precautions, and guidelines.
In order to access some features on the Platforms, you will need to create a HairClub App account ("HairClub App Account") and you agree to:
1. Provide true, accurate, current and complete information about yourself ("Profile Data").
2. Maintain and promptly update the Profile Data to keep it accurate.
3. Only maintain one HairClub App Account.
4. Never use another person's HairClubApp Account.
5. Bear full responsibility for the activity on your HairClub App Account and the security of your account credentials.
We have the right to suspend or terminate your HairClub App
account, with or without notice, and refuse any and all
current or future use of the Platforms due your violation of
sole discretion that suspension or termination is in the best
interest of supporting a fair, wholesome and safe environment
for users of the Platforms.
You acknowledge we have no obligation to verify the identity
of any users when they are connected to the Platforms or to
supervise the User Content that has been provided by users.
You further acknowledge that we may or may not prescreen,
monitor, review, edit or delete the User Content posted by you
and other users on the Platforms. We and our designees retain
the right to modify, move, refuse, block or remove any User
Content, in whole or in part, for any reason or no reason,
with or without notice. We and our designees also reserve the
right to access, read, preserve, and disclose any information
as we reasonably believe is necessary to (i) satisfy any
applicable law, regulation, legal process or governmental
investigation of potential violations hereof, (iii) detect,
prevent, or otherwise address fraud, security or technical
issues, (iv) respond to user support requests, or (v) protect
our rights, property or safety, from users of the Platforms
and the public.
By posting User Content in or otherwise using any
communications service or other interactive service that may
be available to you on or through the Platforms from time to
time, you agree that you are the sole responsible person
and/or entity from which such User Content originated.
Moreover, you agree not to access or use the Platforms for any
responsible for all of your activity in connection with our
You are prohibited from posting or transmitting any material to the Platforms that could: (i) interfere with anyone else's use of the Platforms; (ii) be considered abusive, illegal, indecent, obscene, offensive, discriminating or threatening in any way; (iii) encourage anyone to break the law; (iv) violate anyone's copyright or other property right; (v) interfere with the privacy of any other user; (vi) contain a virus or any other harmful component; or (vii)contain false or misleading statements of fact or descriptions of the origin of the material or the communication.
Although we may from time to time monitor or review postings, transmissions, and the like on the Platforms, we are under no obligation to do so, and assume no liability or responsibility arising from the contents of any such communications. We may change, edit, or remove any User Content or conversations that we deem illegal, indecent, obscene, offensive, or otherwise violating our policies in any way. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting such materials.
We do not control the User Content posted on the Platforms and, as such, we make no representations or warranties regarding User Content or its truthfulness, accuracy, reliability, integrity or quality. We do not determine whether User Content violates the rights of others, and we have no control over whether User Content is of a nature that you or other users may find offensive. User Content includes the opinions, statements, and other content of third parties, not us. You acknowledge and agree that the information and views expressed by you and other users in User Content appearing on our Platforms do not necessarily reflect our views orthose of our content providers, advertiser, sponsors, affiliated or related entities, and we do not support or endorse any User Content or any other content posted by you or any other user on or otherwise accessible through the Platforms.
Unless otherwise noted, all information and content on the Platforms, including but not limited to trademarks, logos, service marks, features, functions, graphics, images, audio material, video material, data compilations, button icons, software, articles, artwork, downloads and other files, excluding User Content as defined herein (collectively, the “Content”), is our property or the property of our parents, subsidiaries, our affiliates, partners or licensors, and is protected by United States and international laws, including laws governing copyrights and trademarks.
The HairClub Platforms and all their features, materials, along with the information they display, the marketing collateral used, and the trademarks, logos, copyrights and service marks(“Marks”) used are protected by the intellectual property rights of HairClub and or third parties under agreement with HairClub. The unauthorized use and or appropriation of these Marks or materials without the prior written consent of HairClub or any third-party owner of the Mark is illegal and HairClub actively polices and enforces its intellectual property rights. You agree to comply with all copyright laws worldwide in your use of the Platforms, as such You understand and agree that You must refrain from any unauthorized copying or use of the Marks. Except as expressly provided herein, HairClub does not grant any expressor implied right to you under this Agreement.
Opinions, advice and all other information expressed by any third parties on the Platforms represent their own views and not those of HairClub. You should not rely on such opinions, advice, or other information. Neither HairClub nor any of its affiliates or their respective agents, directors, employees, information providers, licensors, licensees, officers and/or affiliates shall be responsible or liable for any decisions made based on such information.
HairClub honors the intellectual property rights of others and asks the same of its users and visitors of the Platforms. HairClub may, in its sole discretion, terminate the accounts or access rights of users whose actions infringe or otherwise violate the intellectual property rights of others. HairClub will investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act(17 U.S.C. § 512) (“DMCA”) and other applicable intellectual property laws. Upon receipt of notices complying with the DMCA, HairClub will act to remove or disable access to any material found to be infringing or found to be the subject of infringing activity and will act to remove or disable access to any reference or link to material or activity that is found to be infringing.
If you believe your work has been copied in a way that constitutes copyright infringement, please provide HairClub with the following information. Please be advised that to be effective pursuant to Section 512(c)(3) of the DMCA, the Notification must include ALL of the following:
Notices of claimed copyright infringement should be directed to:
Attn: DMCA Notice/ HairClub Legal Department
1499 West Palmetto Park Road, Suite 300
Boca Raton, FL 33486
Indicate DMCA Notice in Subject Line- email@example.com
After receiving an effective notification of claimed
infringement, we will process and investigate the claim and,
if appropriate, will act expeditiously to remove or disable
access to material claimed to be infringing. We also will take
reasonable steps to notify the uploading user that the
material has been removed or disabled at your request. This
notification process does not limit HairClub’s ability to
exercise any other rights or pursue any other remedies it may
have to address claims of infringement.
Some of our Platforms may allow you to use a video consultation feature either with automated tools or with live consultation through third-party platforms. By using this service, you agree to allow us to activate your camera to connect with our consultants. You further agree HairClub will not be responsible for your interaction with such third-party video consultation platforms and or software, including its treatment of your information and the terms and conditions applicable to any transaction between you and the third-party video platforms.
THE INFORMATION PRESENTED ON ORTHROUGH THE PLATFORMS IS MADE AVAILABLE SOLELY FOR GENERAL INFORMATIONPURPOSES. HAIRCLUB MAKES NO EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS ORENDORSEMENTS WHATSOEVER WITH RESPECT TO THE PLATFORMS OR THEIR CONTENT AND ORANY RELIANCE THEREON. ANY MATERIAL ON THE PLATFORMS MAY BE OUT OF DATE AT ANYGIVEN TIME. HAIRCLUB EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS ORIMPLIED, STATUTORY OR OTHERWISE, INCLUDINB BUT NOT LIMITED TO, IMPLIEDWARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE ANDNON-INFRINGMENT, WITH REGARD TO THE PLATFORMS, THE SERVCE, THE CONTENT, AND ANYPRODUCT OR SERVICE FURNISHED OR TO BE FURNISHED VIA THE PLATFORMS. HAIRCLUBDOES NOT WARRANT THAT THE FUNCTIONS PEFORMED BY THE PLATFORMS OR THE SERVICESPROVIDED BY IT WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, OR THATDEFECTS IN THE PLATFORMS OR HAIRCLUB PROVIDED SERVICES WILL BE CORRECTED. HAIRCLUBDOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT, OR THAT ANYERRORS IN THE CONTENT WILL BE CORRECTED. THE PLATFORMS, THE SERVICE AND THECONTENT ARE PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS AND ALL USE OF THISWEBSITE OR THE HAIRFIT APPLICATION IS AT YOUR OWN RISK.
FROM TIME TO TIME THE PLATFORMS MAY INCLUDE CONTENTPROVIDED BY THIRD PARTIES, INCLUDING MATERIALS PROVIDED BY OTHER USERS LIKEYOU, BLOGGERS AND THIRD-PARTY LICENSORS OR OTHERS. ALL STATEMENTS AND/OROPINIONS EXPRESSED IN USER PROVIDED MATERIALS, AND ALL ARTICLES AND RESPONSESTO QUESTIONS AND OTHER CONTENT, OTHER THAN THE CONTENT PROVIDED BY HAIRCLUB,ARE SOLELY THE OPINIONS AND THE RESPONSIBILITY OF THE PERSON OR ENTITYPROVIDING THOSE MATERIALS. THESE MATERIALS DO NOT NECESSARILY REFLECT THEOPINION OF HAIRCLUB. WE ARE NOT RESPONSIBLE OR LIABLE TO YOU OR ANY THIRD PARTYAND SPECIFICALLY DISCLAIM ANY LEGAL RESPONSIBILITY FOR THE CONTENT OR ACCURACYOF ANY MATERIALS PROVIDED BY ANY THIRD PARTIES.
Your agree to defend, indemnify and hold HairClub and its affiliates, parents, subsidiaries, assigns, officers, directors, shareholders, predecessors, successors-in-interest, employees, agents and licensors (“Indemnified Parties”) harmless from and against any and all claims, losses, liabilities and expenses, including attorney’s fees, resulting from any claim, action, or demand arising from (i) your use of the Platforms or the Content in violation of any law, rule, regulation, or these Terms, or (ii) any part of your User Content. You also agree to indemnify the Indemnified Parties for any loss, damages, or costs, including reasonable attorney’s fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.
From time to time, HairClub may publish and or make available Surveys, Sweepstakes Quizzes & Contests or similar events that may offer prizes or require you to send in material or information about yourself. Surveys, Sweepstakes Quizzes& Contests or other such events have their own rules, and you are responsible for reading such rules before participating. Each contest or similar event has its own rules, which you must read and agree to before you may enter.
By using our Platforms, you agree that HairClub or one of its affiliates at its sole discretion, may require that: (1) any and all disputes and causes of action related to or connected with these Terms, the Platforms, and the related offerings shall be resolved individually, without resort to any form of class action, and exclusively by final and binding arbitration under the rules of the American Arbitration Association and held at a AAA regional office nearest the participant; (2) the Federal Arbitration Act shall govern the interpretation, enforcement and all proceedings at such arbitration; and(3) judgment upon such arbitration award may be entered in any court having jurisdiction. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights under this agreement.
Visitors to our Platforms acknowledge that all activities available on and through the Platforms, are governed by the laws of the United States of America and the laws of the State of Florida. We do not represent that materials on the Platforms are appropriate or available for use in other locations. Persons who choose to access the Platforms from other locations do so on their own initiative and are responsible for compliance with local laws.
If at any time you wish to contact HairClub with any questions
longer wish to receive information from HairClub, please
1499 West Palmetto Park Road, Suite 300
Boca Raton, FL 33486
For Customer Service or Opt-out Requests
By Email: For Customer Service or if you wish to no longer receive information from HairClub:
By Phone: 8003061401
Please feel free to contact us via one of the methods described on our Contact Us section. You agree that we may send notices to you regarding your use of the Platforms by means of electronic mail, a general notice posted on the Platforms or by written communication delivered either by overnight courier or U.S. mail to your email or mailing address as appearing in our records from time to time.
By submitting this form, I expressly consent to receiving live, automated, auto dialed, or other telemarketing or transactional phone calls, emails, and text messages from HairClub. Standard message and data rates may apply. I may revoke my consent at any time. My consent in this form is not a condition for purchase.