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About Us

HairClub - Hair You Will Love - a Hairclub Hair Loss Specialist professionally styling a woman's long black hair at a HairClub Center.

HairClub® Transforming Lives. One Strand at a Time.

We fully understand hair loss and its impact because many of us are HairClub clients, too.

The HairClub Difference

That’s 45+ years of researching hair loss, innovating and perfecting solutions, and achieving successful results. We know what works (and what doesn’t).

We assess your follicle health in person with our patented TrichoView technology to give you a comprehensive personal analysis you can’t get online. 

Everyone experiences hair loss differently. That’s why we provide an array of hair loss treatment solutions including EXT® and laser caps for hair loss prevention and regrowth; Xtrands+®, Xtrands® and RestorInk® for hair replacement; and hair transplants for surgical hair restoration*.

We only use the highest quality, most effective products, so we can be a one-stop-shop for everything from shampoos and styling products to customized hair systems.

HairClub - Our Difference - a man standing and running his right hand through his full head of hair - he is wearing a gray dress shirt

People Are Our Purpose

At HairClub, we know firsthand that changing your hair can change your life. That’s why we want every client to feel happy, secure and confident. We do this by constantly striving to be the trusted leader in total hair solutions for all, helping people discover their true confidence and achieve their life goals. Simply put, we want to be “Changing Lives.”
Years of Experience
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Hair Loss Specialists
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Marlins Back to School Event - teachers, HairClub staff, and Miami Marlins baseball players posing for a photo at a Back to School charity event.

What We Believe In

Hair loss is a highly personal and emotional experience. It prevents many of us from living the life we want and deserve. At HairClub, we believe in the power of feeling happy, confident and secure. We want you to love your hair, but we can’t do that without putting our five Core Values into practice: Care, Trust, Passion, Humility, and Gratitude. They represent what we aspire to be.

We are conscientious stewards of our colleagues, clients, stakeholders, and communities. We are respectful and compassionate. We are accountable to colleagues and mindful of how our actions impact others. We value all ideas and experiences. We uphold commitments.

We believe in and empower one another to do the right thing. Our integrity is unquestioned. We embrace diversity in all its beautiful forms. We listen with empathy, act with best intent, and assume the reciprocation of both. We celebrate relationships built to survive healthy conflict.

We work with high energy and show pride in the quality and creativity of our work and delivery of our solutions through our service. We always do more and go further than necessary or expected. We put our whole heart, mind, body, and soul into all we do. We so strongly desire the best possible team outcomes that we embrace challenge and change. We are tireless in pursuit of goals and attention to details. We love the process as much as the reward, the journey as much as the destination.

We put others first. We give without expectation of reciprocation. We cheer others on. We relish team achievements and acknowledge the contributions of others to personal victories. We set egos aside. We are committed to continuous learning and self-improvement. We never assume mastery or adopt complacency.

We remind ourselves to be thankful for all that we have in this world. Our life, health, relationships with family, friends and colleagues, work, material possessions, and more.

Our Leadership Team

Ahmad M. Wardak

Ahmad M. Wardak

President and Chief Operating Officer

Ahmad serves as HairClub’s President and Chief Operating Officer, and a member of its Board of Directors. Ahmad joined HairClub in September 2022 as Chief Sales and Marketing Officer. In June 2023, Ahmad was promoted to the Chief Financial Officer position. Prior to joining HairClub, Ahmad worked at Bluegreen Vacations Corporation (NYSE: BVH), a publicly traded vacation ownership company, where he served in multiple leadership roles in various functions ranging from accounting to marketing and sales, most recently serving as Executive Vice President, Marketing and Chief Brand Officer. Prior to Bluegreen Vacations Corporation, Ahmad worked at Ernst & Young in the firm’s audit and assurance practice. Ahmad has an Executive MBA from the Ivey Business School and a B.S. in Accounting from Florida State University.

Mark Hill
Mark Hill
Chief Sales & Marketing Officer

Mark serves as HairClub’s Chief Sales and Marketing Officer. Mark is responsible for overseeing the sales and marketing strategy to new and existing clients. He joined HairClub in January 2022 as Vice President of Sales. An accomplished leader of national and international sales and marketing teams, he has extensive experience in building highly efficient marketing and sales programs designed for membership-based businesses. Prior to joining HairClub, Mark worked at Bluegreen Vacations Corporation, where he most recently served as Senior Vice President of Retail Marketing. He was instrumental in Bluegreen’s strategic alliance with Bass Pro Shops that expanded to include Cabela’s and Simon Malls with 160+ locations in the U.S. and Canada. Mark also held various marketing and sales positions with Cendant, Century 21, Coldwell Banker, Avis Rental Cars and Resort Condominiums International. He has an MBA from the University of Miami and a B.S. in Finance from Belmont University.

Rich Narcisi
Rich Narcisi
Chief Field Operations Officer

Rich serves as HairClub’s Chief Field Operations Officer, overseeing all aspects of operations across HairClub’s network of over 100 company and franchise owned centers in the U.S., Canada and Puerto Rico. Rich joined HairClub as a Center Manager in 1996 and has held various leadership positions within the company including as Regional Director, National Director of Operations, Vice President of Operations and Sales, Vice President of Franchise and Vice President of Franchise and Corporate Development. Prior to joining HairClub, Rich worked in the restaurant business, first in a family-owned restaurant for 10 years and then as General Manager for The Ground Round and Lone Star concepts. Rich has an Associates in Business Science degree.

Anna Goldberg
Anna Goldberg
Vice President, Finance & Accounting

Anna Goldberg serves as HairClub’s Vice President of Finance and Accounting. Anna first joined HairClub in 2004 as the Accounting Manager. Prior to joining HairClub, Anna began her career at Arthur Anderson, later transitioning to the private sector, holding key leadership positions in organizations such as Saks Fifth Avenue and Vox International. With a keen eye for detail and a focus on efficiency, she is known for her ability to develop and execute financial strategies that align with the overall corporate vision, ensuring financial sustainability and maximizing shareholder value.  Anna has her B.S. in Accounting and International Business from the University of Maryland, College Park.

Michelle Avis
Michele Harbaugh
Vice President, Human Resources

Michele serves as HairClub’s Vice President of Human Resources. Michele joined HairClub in 1998 as the Field Liaison. She has held various positions within the company including as Payroll and Benefits Coordinator, Payroll and Benefits Manager, and Human Resources Executive. A strategic-minded leader in Human Resources with over 20 years, Michele has implemented initiatives around talent acquisition, workforce planning, performance management, and employee engagement. Michele’s professional philosophy is rooted in the belief that people are an organization’s most valuable asset, and she wants them to thrive at their workplace. Prior to joining HairClub, Michele worked at Yoga Joint, where she most recently served as Payroll and Benefits Manager. After a two-year break, Michele rejoined HairClub in 2023.

Vidette A. Pires
Vidette A. Pires
Chief Information Officer

Vidette serves as HairClub’s Chief Information Officer.  Vidette is responsible for aligning technology with the company’s overall goals.  She oversees the day-to-day operations and transformational initiatives.  Vidette joined HairClub in May 2023. Prior to joining HairClub, Vidette held key technology executive roles in the healthcare services and telecom industry in which she led the complete technology transformations of the business enterprise. Beyond her role at HairClub, she serves as an advisor at FAU Tech Runway, a hub for technology innovation.  She also volunteers her time with Girls Who Code. Vidette has a Masters in Management of Information Systems from Florida International University and a Bachelor’s in Computer Information Systems from Southern Arkansas University.

Leidys D. Marzo
Leidys D. Marzo
General Counsel

Leidys serves as HairClub’s General Counsel. Leidys joined HairClub in 2006 as Associate Counsel, specializing in litigation, risk management, and employment related matters. From May 2013 to December 2020, Leidys held the position of Associate General Counsel working collaboratively across all functions of the company and supporting various strategic transactions including acquisitions, product launches, regulatory compliance, privacy and data security, corporate governance, intellectual property, and physician relations, among other areas. Leidys has a J.D. from American University, Washington College of Law, and a B.S.  in Psychology from Florida International University.

John Chalson
John Chalson
Vice President, eCommerce & Supply Chain

John serves as HairClub’s Vice President of eCommerce and Supply Chain. John joined HairClub in 2017, where he oversaw Marketing, the National Contact Center and Training. Since 2019, John has successfully managed the acquisition and turnaround of the wholesale International HairGoods division, launched the HairClub eCommerce portfolio, and recently took over responsibility for the Supply Chain functions. Prior to joining HairClub, John worked for Dufry (now Avolta), a Swiss-based travel retailer that operates 1,200 locations in 75 countries, most recently leading their businesses in the Caribbean. Before Dufry, he spent 20 years working for various prestigious luxury goods brands in New York. John has an MBA in Supply Chain Management from Rutgers University and a B.A. in International Business from the University of Delaware.

Jonelle John
Jonelle John
Vice President, Marketing

Jonelle serves as HairClub’s Vice President of Marketing. Jonelle is responsible for leading all aspects of the company’s marketing efforts including lead generation across media channels such as paid search, social, linear and streaming TV, brand strategy and strategic alliances. Jonelle joined HairClub in March 2023 as Director of Sales and Marketing Operations and was promoted to her current role in August 2023. Prior to joining HairClub, Jonelle worked at Bluegreen Vacations Corporation, where she most recently served as the Vice President of Marketing, responsible for leading over 30 retail marketing locations situated throughout the Midwest.  Jonelle has a B.A. in Business Administration from Florida Atlantic University.

Melissa Oakes
Melissa Oakes
Senior Vice President, Sales

Melissa serves as HairClub’s Senior Vice President of Sales, overseeing all aspects of the company’s sales to new and existing clients. Melissa initially joined HairClub in 1992 as a sales consultant, advancing through various roles such as Senior Vice President of Sales and Operations, Vice President of Sales and Salon, National Director of New Initiatives, and National Sales Trainer. Known for her ability to create a positive sales culture and drawing out everyone’s natural sales abilities, Melissa’s focus lies in growing sales through trust and understanding the needs of our clients. Prior to rejoining HairClub in 2023, Melissa held various sales positions at Clear Choice Dental and Goodlife Institute.  Melissa has a BA from Marymount University and a BA in Anthropology from The Colorado College. 

Hair Club for Kids

Hair for Kids so They Can Be Kids

Hair loss for children can be a challenging experience for anyone. That’s why Hair Club for Kids® provides non-surgical hair replacement services to eligible children ages 6-17 struggling with 
hair loss—at no cost. We help kids rock their favorite hairstyles.

Grow Your Career at HairClub

Do you love helping people look and feel their best? Come join the HairClub team and get competitive wages, comprehensive benefits, and growth opportunities while helping people love their hair.

Own a HairClub Franchise

HairClub is more than a business. It’s an opportunity to make a lasting positive impact on the lives of others. As a total hair solution category leader, we offer strong brand recognition, proprietary technology, extensive training, and operational support to help your HairClub Centers thrive. Start your journey today.

Email us for our Franchise Brochure and more information at franchise@hairclub.com.

HairClub Franchise Opportunities - the reception desk of a HairClub Center - the HairClub logo in silver is hanging on the wall behind the desk.

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