Commitment to Satisfaction & Offer Terms


Thank you for visiting our Hair Club® website. Our website provides general information about the services that we offer. The website’s Terms of Use set forth the conditions under which you may access and use the website. Our Privacy Policy governs all information, including Personal Information, that Hair Club collects from you directly, indirectly, and or automatically: in person at any one of our locations, through any feature in this website (including live chats), or via email, HairFit application, text, telephone or video/teleconference and any other electronic means, tools or applications, including social media sites which link you to or reference the Privacy Policy. The terms and conditions below are applicable to all Hair Club offers unless otherwise modified by the specific offer.

Discount Offers Terms [last modified on June 27, 2018]

All discount offers are non-transferable and cannot be combined with any other offer or discount. All offers are valid only at purchasing location and applicable towards solutions offered at said location. Discount offers are not valid on laser products or FUE (Follicular Unit Extraction) procedures. All offer terms are subject to change without notice. Additional terms and conditions may apply, see the specific offer for details. Financing available on select solutions subject to credit approval. Unless otherwise noted all offers expire within 30 days of receipt.

Hair Club’s Commitment to Satisfaction Terms [last modified on June 27, 2018]

At Hair Club, we strive to build trusting relationships to ensure our clients are happy and enriched. Because Hair Club makes available a variety of hair replacement solutions, we're sure to have a solution tailored for your specific need. If for any reason you feel that the solution you selected has not resulted in a noticeable improvement, as long as your membership is in good standing, you may take advantage of the following options applicable to your original solution which we offer as part of our Commitment to Satisfaction. This option is not transferable.

Xtrands+®: If for any reason and within 90 days from the date of your New Style Service you are not satisfied, Hair Club will alter the style or apply your initial investment towards another eligible Hair Club solution at your home center±

Xtrands®: If for any reason and within 90 days from the date of your Initial Service Date you are not satisfied, Hair Club will apply your initial investment towards another eligible Hair Club solution at your home center±.

EXT Extreme Hair Therapy®: If your agreement has not expired and you have used the EXT® products and services, as directed, for at least six (6) months and are not satisfied with the condition of your hair and scalp, Hair Club will apply fifty percent (50%) of your initial investment towards another eligible Hair Club solution at your home center±.

Hair Transplantation**: For all hair transplantation procedures performed by an affiliated physician, any non-growing hair transplantation graft will be replaced free-of-charge, provided you meet with and subject to an affiliated physician‘s determination that you have adequate donor hair.

± The cost of the purchase of a laser device and/or any other retail product is not applicable towards other Hair Club solutions.

**Professional hair transplantation services provided by the affiliated physicians of the Bosley Medical Group. Please note that no procedures are performed at Bosley® until the patient has been examined, diagnosed and accepted for treatment by a Bosley physician. Investment in professional hair transplantation services is not applicable towards non-medical procedures. Additional terms and conditions apply. Results may vary. Credit applied to retail price.

 

100% Commitment to Satisfaction


 

At Hair Club®, we want you to be happy. That’s why we offer our commitment to satisfaction. 

 

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