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The Downtown Toronto Experience

From styling advice to exclusive products available only to Hair Club members, you will get top quality hair care from the hair loss experts.

If you’ve tried other hair loss products before, we understand how frustrating it can be when they don’t work. Our solutions are different. We’ve been in business for over 40 years and in that time we’ve developed proven solutions that offer real results.

Have you been a customer of another hair loss company? If so, we invite you to come in and compare our solutions and superior customer service. We understand that change can be difficult and that you may be attached to your stylist, but once you visit Hair Club, we know you’ll be amazed.

Come in today to meet our Center Manager and our team of licensed stylists. They are ready to help you achieve astonishing results!

WE OFFER:

  • Safe and effective hair loss solutions
  • Virtually undetectable results designed to flatter your features
  • A safe, judgement-free space where we match your desired level of privacy
  • Late night and weekend appointments to work with your busy schedule
  • State-of-the-art technology and hair care
  • Ongoing support and advice
  • FREE hair analysis

Please note: As we respect your privacy, and depending on building rules, the signs on our center doors do not usually read “Hair Club.” Some may be simply labeled H.C., H.C.M. or H.C.M.W.

Make Appointment Get Directions
  • Downtown Toronto (242)
  • 11 King Street West Suite 550
  • TORONTO, ON M5H4C7
  • Sunday Closed
  • Monday Closed
  • Tuesday 12 - 6
  • Wednesday 12 - 6
  • Thursday 10 - 4
  • Friday 10 - 4
  • Saturday 9 - 3
Hours May Vary, Appointment Required
Hair Club Downtown Toronto is located in an 18-floor glass building with black window frames. 11 King West and Collins Barrow Building is written in black. We are at the main intersection of King and Yonge on the Southwest side. There is a Starbucks and RBC bank across the street.

PARKING: Parking is not available & unfortunately we do NOT validate parking. It will cost on average $20 - $30 for Downtown parking.

PUBLIC TRANSPORATION: Toronto Transit Commission- www.ttc.ca- 416-393-4636

IMPORTANT NOTE: On Saturdays only, guests must use the front entrance of the building (King Street). Call the center number directly 416-363-1991 and a staff member will escort you in. The elevators are not active, so a staff member will come and bring you up to the suite.
 
Public transportation directions
 
East Transit:
  • Scarborough route, transfer to bloor-danforth subway
  • Transfer to yonge-university-spadina subway
  •  Exit king station.
  • Depart and head west on king street east (19 meters), go straight on king street w. (37 meters)
 
West Transit:
  • Bloor-danforth subway, transfer to yonge-university-spadina subway
  • Exit king station
  • Depart and head west on king street east (19 meters), go straight on king street West (37 meters)
North Transit:
  • Head south on the yonge-university-spadina
  • Exit king station
  • Depart and head west on King Street eastE (19 Meters), go straight on King Street West (37 Meters).
South Transit:
  • Head south on yonge-university-spadina subway
  • Exit king station Depart
  • Head west on King Street East (19 Meters), go straight on King Street West (37 Meters).
Directions
 
 From the North: Heading South
  • Take Highway-404 South toward Toronto, take Highway-401 Exit
  • Take the DON VALLEY PKWY / HWY-401 E/ RTE-401 E then merge onto Don Valley Parkway South. Don Valley Parkway south
  • This becomes Bay Street / York Street, Turn right onto Yonge Street / Highway-11 and then turn left onto King Street W.
From the South: Heading North
  • Go Northeast on Harbor Street/ Lake Shore Boulevard West / Highway 2 East toward Yonge Street / Highway-11,
  • Make a slight left on Yonge St. / Highway-11
  • Then turn left on King Street West
From the East: Heading West
  • Take HWY-401 West merge onto Don Valley Parkway South
  • EXIT 375. Don Valley Parkway South becomes Gardiner Expressway West
  • Take the Yonge Street exit toward Bay Street. / York Street
  • Turn Right onto Yonge Street / Highway 11 then turn left onto King Street West
From the West: Heading East
  • Take QEW towards Toronto, keep left to take Gardiner Expressway East toward Toronto. Take the York Street / Bay Street exit toward Yonge Street
  • Keep left to take the ramp toward Highway-11 / Yonge / Queens Quay
  • Turn slight right onto Harbor Street / Lake Shore Boulevard West / Highway-2 East., then turn slight left onto Yonge Street / Highway-11 and then turn left on King Street West
 

Downtown Toronto Testimonials

This office is all about making their clients very comfortable. As a new client, the continuity of this process can be very daunting as the full experience only comes with time. It is this unknown that the staff is happy to talk about and is always willing to answer all of the many questions. I find that appointments are booked ahead of time which is helpful in planning our work/family life and changes if and when made are done mutually. I have always felt welcome at this site and would certainly recommend anyone to make a visit or call in to this office and speak to one of their professionals regarding a confidential consultation.

Roy D.

Nov. 15, 2017

Downtown Toronto Testimonials

I have been a client for several months now and I have to say that my experience was a bit difficult in the beginning, my first piece was not the greatest and I was not happy and was ready to call it quits. Because of the people at the office, the warmth and friendly welcome that I receive every appointment I go to, I stayed. The staff and stylist, they were always and still is very accommodating, I work downtown and I am unable to go to early appointments and Alannah works her magic to always accommodate me, she’s always very friendly to me, has a great personality. So a very BIG thank you Alannah. I really appreciate it!!. Bass, was always nice and respectful towards me even though on many occasions I gave him an ear full.. So thank you for understanding. Ms. Brenda has become more of a friend, I appreciate that she works with me and my schedule. She always comes out to greet me with a big smile and a hug if I needed one. I don’t trust very easily but I can honestly say I trust her to take care of me. Thank you Brenda, my stylist for always making right. Thank you Ashley for accommodating me and making me a client. A very big thank you to (Ashley, Bass, Alannah and Brenda) the Downtown Centre, for your commitment and dedication to your work. See you all next month!! Thank You, Bibi

Bibi Mohmaed

Nov. 9, 2017

Downtown Toronto Testimonials

I had no idea what the HC was till I saw the commercial and decided to come in for a consultation, and that was back in April of 2016 - the rest is history. The staff certainly know their stuff when it comes to this whole process of taking you through the different options of replacing hair loss. Once my new hair did arrive, I didn't know exactly what I wanted but the stylist listened and gave me plenty of ideas of how my hair should be cut. The style was age appropriate and a perfect fit and most of all did not draw any attention to the fact that I now had hair. It was a definite confidence booster and also took off about 6-8 years!! I have never been disappointed since joining in April 2016 and my follow-up appointments have been just as satisfying. All the stylists are very informative about their HC products and give great tips for styling my hair. Our appearance impacts our personal, social and professional lives and having a good hair day is something that I look forward to every day - Thanks to the HC.

Woods, A

Nov. 9, 2017

Downtown Toronto Testimonials

I have been a client for several years and I have to say that my experience has been a bit difficult in the beginning. The center has had many changes with staffing and stylist. Unfortunately the client is the one that gets effected by it. I have had many encounters with the previous reception and management. I want to say a thank you to Alana & Ashley for there effects to always accommodate my appointments and finally having a friendlier walk in environment appose to the past. I also would like to say a special thank you to Delia my stylist for her hard work dedication and commitment to her job and to making it always right. I have never had the experience form a person (stylist) in the past at this center like Delia. thank you everyone at Downtown Center this team seemed to be hand picked and I like the outcome. I look forward for my appointments now every week. Thank You, Frank

frank

Nov. 6, 2017

Downtown Toronto Testimonials

I have been a client for about 3 years and have very much enjoyed my association with HCM. At times there have been challenges with appointments due to last minute cancellations by HCM but the people at HCM have worked very hard to maintain high standards and good customer service. Products are so good that my wife uses them and loves them as well.

Tim

Nov. 3, 2017

Downtown Toronto Testimonials

Worst HC center I've been to. Stylists turnover every couple of years. Receptionists turnover every 6 months. Poor management? Quality of service getting worse and worse...

AJ

July 8, 2017

Downtown Toronto Testimonials

i visited this location from out of town and had a great experience. They brought me in to the stylist and even brought a tea into the room for me. Delia was phenomenal - she went out of her way to make sure that my system fit perfectly and that I was 100% happy with the placement and cut. I will definitely be back when I visit in Toronto and will ask for Delia. Thank you for being so attentive.

Stan

July 10, 2015

Downtown Toronto Testimonials

Great location, very professional and always on time. Great Job!!

Mike

July 4, 2015

Downtown Toronto Testimonials

I have been a HCM member for almost 10 years and it's the best decision I ever made. The staff at the downtown Toronto location are the best. Their expertise, artistry and customer care have set the standard in the industry.

Tim

June 20, 2015

Downtown Toronto Testimonials

I have diffuse thinning - I don't have a typical hair loss pattern. I have been with HCM for 18 months and have noticed that my hair doesn't shed as often when I use the products regularly. I haven't experienced much new hair growth, but the hair that I have is stronger and significantly thicker. I have not had a transplant and don't plan to in the immediate future. Recently, HCM has introduced intricate software to track and monitor one's hair loss/growth. These tools are very exciting and will help me to monitor my progress.

Ryan

May 21, 2015

Downtown Toronto Testimonials

I have been a client for about 4 years now. This is a great center, with incredibly knowledgeable, patient, and amazing staff. I always look great, and feel that everyone is trying to do the best job possible. I cannot recommend any higher.

JJLL

May 21, 2015

Downtown Toronto Testimonials

I am a couple of days away from my one month anniversary of having my new hair. I had a lot of questions in the beginning and concerns but the centre's Managing Director (Aliya Charania) was really wonderful and explaining options-timeline and pricing. Consultation session was not an hour of sell sell sell!! It was a one on one information/teaching session answering my concerns and informing me about my options. The past month has been such an image booster - new hair = new confidence!! No one that knows me can figure out what is going on but the comments such as: "you look younger, you going to the gym, you lose weight or you just come back from vacation you look good" - keep on coming in!!! The hair/style/look all blend so naturally and appropriate that nothing looks 'weird or inappropriate'. Great decision - no regrets. Everything about the operation of that office is full on professional: fun and polite staff, punctuality of keeping appointments, hours of availability and privacy for their clientele/nice reception lounge. AND last but not least a special THANK YOU always to my stylist Ms. Janine who is so kind and patient and always has me looking top notch when I leave there. Hair loss is a fact of life for many people and Hair Club gave me back something that I had never really considered seriously before. Look 12 years younger (and feel it too). Great decision. Thank you so much.

E. Woods

May 7, 2015

Downtown Toronto Testimonials

I want to thank hair club to make such a positive impact to my life. The conference that I have always had before I started loosing my hair I gained back once I came to the hair club. I want to give a special thank you to Vicky from Toronto downtown location and the rest of the team for being so wonderful every week and during the initials visits. They all make you feel like family and I look forward every week to see them all. I couldn't image what life would be like without the hair club and especially the people that work at this office. I want to thank you for all that was done and for all the up coming years together this journey has been so rewarding in so many ways and I own it to the hair club and all the wonderful staff. Thank you thank you!!! Frank Love you all!!!

Frank C

March 24, 2015

Downtown Toronto Testimonials

10 out of 10 Carla is fantastic, Glenda very accommodating and all the girls very nice. Changed my life!

Lynn J

March 20, 2015

Downtown Toronto Testimonials

Good location, friendly staff, very punctual, accommodating, and they care about making you look good. The best Hair Club location!

Mike

March 14, 2015

Downtown Toronto Testimonials

I originally joined the NorthYork location. The people were very helpful and friendly. Once a downtown location opened I was very thankful. This location was much Closer for me Every visit here is a pleasant one. The gals are very professional and take time to explain things and give good advice re my hair My customer experience is very good and I feel very comfortable here

Jackie W

March 12, 2015

Downtown Toronto Testimonials

Being a long time client I have seen many changes over the years. And recently I moved downtown and switched to the Toronto downtown location. The staff and management of the new location were (as I was accustomed to at NorthYork) very friendly and accommodating. My worry has always been finding the right stylist who not only has the abilities to do a great job but also cares about the client's needs and wishes. I was guided to work with Carla who has reinvigorated my feelings towards Hair Club. I was looking for someone who wasn't just a technician but also an artist. Someone who is flexible in understanding your ideas even when you're not clear about them yourself. Carla and staff atToronto downtown . . . Thank you! I'm very happy to find a new location and stylist I can truly call home. Cheers,

Mark O.

March 12, 2015

Downtown Toronto Testimonials

I'm very pleased with my appearance and wish i had tried it earlier!

Lynn H.

Dec. 11, 2014

Downtown Toronto Testimonials

Comment

Kemillia C.

Nov. 24, 2014

Downtown Toronto Testimonials

My beautiful hair! This is the first time in years that I can comb and manage my hair each day in very little time. I look in the mirror, smile and say, "Mirror, mirror on the wall, who has the prettiest hair of all? Lily, Lily, that's who". Seven months ago I decided to research all the hair methods on the market that would be suitable and convenient for me. For the longest time I tried lotions and potions, creams and dreams, but absolutely no avail. I was diagnosed with alopecia. That's when I decided to call Hair Club. I made an appointment and had an analysis done. What appealed to me the most was that i could swim with my hair, which was very important to me, plus the length and the colour, and best of all, I was told the time of completion is eight weeks. i was so excited with anticipation that I had troble sleeping! The manager Aliya was very kind and warm and make me feel comfortable. She assured me to give the girls the chance to work with me. I did, and today I'm happy as ever and satisfied by choosing Hair Club. Thank you Aliya, Glenda, Janine, Vicky, Carla and Matilda.

Lily S

Sept. 10, 2014

Downtown Toronto Testimonials

I've seen amazing changes in the first month

Anthony g

Aug. 20, 2014

Downtown Toronto Testimonials

Over the Years , I have been having terrible hair Problems. I Was Watching the Television one day and When The Hair Club came on, I Watched closely as This looked like the end to my problem. I picked up The phone, made an appointment and came in for a consultation. To my amazement, I got hooked. The Transformation is Unbelievable. I take a look at myself and My response is Wow! The Staff here at the DownTown Toronto Office are The Most wonderful, Loving, caring , dedicated, hardworking, understanding and committed people I have ever met. I don't Feel Like a client anymore.....They are My family. Good job guys keep up the good Work. Love You All

Joan E.

Aug. 16, 2014

Downtown Toronto Testimonials

They are very nice and patient. You get exactly what you need and more.

Somebody

Aug. 16, 2014

Downtown Toronto Testimonials

I want to thank the down town Toronto hair club team for changing my life. I was 25 when I came here and was in a terrible place dealing with hair loss on the top of my head. It was affecting my family, friends,work and my life as a whole. I was afraid to go out in public and had this fear of myself. Down town Toronto guided me into the right direction and provided me with a non surgical procedure that gave me a full beautiful head of hair that I was proud of. Not only did they stop there. After 2 years I was ready for surgical procedure and they not only helped but set everything up for me. I would recommend anyone to look into this who is dealing with hair loss. Hair club changed my life and provided me with the confidence that I so long missed. To this day I still go in and see my new friends and family. There team is so kind and nice that they have become a part of my life. Thank you down town toronto for all your work, friendship, guidance and love. Your treat me like I am your family and friend and owe so much to you. They have changed my life and made it full again (get it full- as in my hair) Sincerely, Andrew

Andrew

Aug. 16, 2014

Downtown Toronto Testimonials

Aleia was very helpful and made me feel comfortable. Also the person that did the fitting was very helpful. They both were very proffessional

Darrel K.

Aug. 11, 2014

Downtown Toronto Testimonials

My hair was never that big of a problem for me, but I saw the commercial and decided to come in. I was skeptical, but the lady I that brought me in and talked to me was actually very nice, and really made me believe that this would work. Everyone in the office was really great to me--now all I need is to see results, and everything will be perfect! I already have some relatives that are interested in Hair Club, and if we see results on me, they'll all be going in.

Tarik A.

Aug. 11, 2014

Downtown Toronto Testimonials

Aliyah and the team at the King St. location are THE BEST! Excellent Customer Service!

Warren G.

July 14, 2014

Downtown Toronto Testimonials

i've been a client for 4 years and i'm happy. i don't understand the fuss about "money" or "they keep calling you". when i signed up, you could choose from several different packages - SOME were expensive but mine was not, no one forces you to choose the expense packages. as for calling, yes - the did the same thing to me. i asked them to please stop, and they did. i later made an appt online. people go online to complain, not praise, and it seems like those that do have a certain lack of accountability on their own part - that's my .02 cents. -Bill S.

From the Better Business Bureau

Aug. 12, 2012

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