A Message from Mike Nassar, HairClub® President and CEO, Regarding COVID-19 and Pausing of Our Centers
To Our Valued HairClub Clients:
The world health community continues to monitor the emergence of COVID-19, commonly known as coronavirus, and the disease it causes. Likewise, HairClub is closely watching the developments and is taking proactive measures to help prevent the spread of this outbreak in accordance with guidance from the Centers for Disease Control and Prevention ("CDC") and the World Health Organization ("WHO").
First and foremost, please know that we are working diligently to ensure the health and safety of our clients, guests, and employees in all of our Centers. As a result, over the past several days, we have had to “pause” numerous Centers in the United States and Canada. Today, we made the extremely difficult decision to pause all of our corporate-owned HairClub Centers from March 21st through March 31st. We refer to it as a pause because it is a temporary situation and we want to be open as soon as possible under the circumstances. Our intent is to re-open our Centers on April 1st (or later if required by governmental agencies).
I believe these drastic steps are necessary to slow and, eventually, stop the spread of the outbreak. Our clients and employees are what drive our business, and with these measures, we are seeking to protect those extremely valuable assets. I ask you to join me in taking individual steps to manage this dangerous outbreak by following governmental guidance where you are located.
If you need any assistance with your haircare needs while we are paused, we can accommodate you via:
· Phone or virtual assistance with a hair care specialist: 844-928-4247 · Shipping haircare products directly to you: https://shop.hairclub.com/
· Online Home Hairline Care training videos
o Men’s Home Hair Care – Tape Adhesive
o Men’s Home Hair Care – Liquid Polymer
o Women’s Home Hair Care – Tape Adhesive
o Women’s Home Hair Care – Liquid Polymer
We sincerely appreciate your patience during this challenging time. The coming days may prove difficult, but together, we will make it through. Love you hair. Live your life.™
M. Mike Nassar
United States
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Alabama
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- Birmingham OPERATIONS PAUSED
- Two Perimeter Park S. Suite 350
BIRMINGHAM, AL 35243
(205) 444-1350
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- Mobile OPERATIONS PAUSED
- 917 Western America Circle Suite 501
MOBILE, AL 36609
(251) 342-7898
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Arkansas
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- Little Rock OPERATIONS PAUSED
- 1701 Centerview Drive Suite 302
LITTLE ROCK, AR 72211 - (501) 217-8100
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Arizona
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- Phoenix OPERATIONS PAUSED
- 2111 East Highland Avenue Suite B - 300, parkone Building B
PHOENIX, AZ 85016
(602) 544-2552
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California
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- Beverly Hills OPERATIONS PAUSED
- 9100 Wilshire Boulevard Suite 920E
BEVERLY HILLS, CA 90212
310-601-4660
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- Fresno OPERATIONS PAUSED
- 516 W. Shaw Ave. Suite 107
FRESNO, CA 93704
559-241-0426
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- Glendale OPERATIONS PAUSED
- 505 N. Brand Blvd. Suite 820
GLENDALE, CA 91203 - 818-662-9790
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- Inland Empire OPERATIONS PAUSED
- 3536 Concours Street Suite 203
ONTARIO, CA 91764
909-581-8142
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- Orange County OPERATIONS PAUSED
- 431 South Batavia St. Suite 201
ORANGE, CA 92868
714-602-3133
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- Oxnard OPERATIONS PAUSED
- 300 East Esplanade Drive Suite 510
OXNARD, CA 93036
(805) 919-3117
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- Sacramento OPERATIONS PAUSED
- 1860 Howe Avenue Suite 230
SACRAMENTO, CA 95825
(916) 265-2574
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- San Bruno OPERATIONS PAUSED
- 851 Traeger Avenue Suite 310
SAN BRUNO, CA 94066
650-515-4607
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- San Diego OPERATIONS PAUSED
- 2275 Rio Bonito Way Suite 180
SAN DIEGO, CA 92108
619-280-8308
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- San Francisco OPERATIONS PAUSED
- 221 Main Street Suite 580
SAN FRANCISCO, CA 94105
415-728-0450
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- San Jose OPERATIONS PAUSED
- 2540 North First Street 2nd Floor, Suite 220
SAN JOSE, CA 95131
408-228-4600
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- Tracy OPERATIONS PAUSED
- 2156 W Grant Line Rd. Ste. 250
TRACY, CA 95377
(209) 229-4277
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Colorado
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- Colorado Springs OPERATIONS PAUSED
- 5755 Mark Dabling Blvd, Suite 360
COLORADO SPRINGS, CO 80919
(719) 204-5352
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- Denver OPERATIONS PAUSED
- 7800 E Orchard Rd Suite 370
GREENWOOD VILLAGE, CO 80111
303-607-5977
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Connecticut
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- Farmington OPERATIONS PAUSED
- 270 Farmington Avenu Suite 223
FARMINGTON, CT 06032
860-674-0202
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- New Haven OPERATIONS PAUSED
- One Long Wharf Drive, Suite 229
NEW HAVEN, CT 06511203-562-7500
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Florida
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- Delray Beach OPERATIONS PAUSED
- 1625 S Congress Avenue, Suite 404
DELRAY BEACH, FL 33445
(561) 614-2269
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- Fort Myers OPERATIONS PAUSED
- 4415 Metro Pkwy Suite 401
FORT MYERS, FL 33916
(239) 939-9200
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- Ft. Lauderdale OPERATIONS PAUSED
- 100 W. Cypress Creek Road Suite 950
FORT LAUDERDALE, FL 33309
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- Jacksonville OPERATIONS PAUSED
- 5210 Belfort Road Suite 220
JACKSONVILLE, FL 32256
(904) 302-7092
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- Miami OPERATIONS PAUSED
- 4090 NW 97th Avenue #250
DORAL, FL 33178
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- Orlando OPERATIONS PAUSED
- 2600 Maitland Center Parkway Suite 365
MAITLAND, FL 32751
(407) 660-0310
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- Sarasota OPERATIONS PAUSED
- 6151 Lake Osprey Dr Suite 370
SARASOTA, FL 34240
941-388-9493
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- Tampa OPERATIONS PAUSED
- 2203 N. Lois Avenue Suite 301
TAMPA, FL 33607
813-870-1444
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- West Palm Beach OPERATIONS PAUSED
- 701 Northpoint Parkway Suite 200
WEST PALM BEACH, FL 33407
(561) 478-1613
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Georgia
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- Atlanta OPERATIONS PAUSED
- 2110 Powers Ferry Rd. SE Suite 300
ATLANTA, GA 30339
(770) 980-0828
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- Atlanta (Women's Center) OPERATIONS PAUSED
- Platinum Tower 400 Interstate North Pkwy SE, Suite 1050
ATLANTA, GA 30339
(470) 203-1801
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- Savannah OPERATIONS PAUSED
- 7001 Chatham Center Drive Suite 2500
SAVANNAH, GA 31405 - (912) 236-0663
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Iowa
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- Des Moines OPERATIONS PAUSED
- 1055 Jordan Creek Parkway The Brickstone Bldg. Suite 214
WEST DES MOINES, IA 50266
(515) 645-6701
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Illinois
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- Bloomington OPERATIONS PAUSED
- 207 W. Jefferson St. Suite 502
BLOOMINGTON, IL 61701
(309) 829-9953
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- Chicago OPERATIONS PAUSED
- 444 N. Michigan Ave. 3rd Floor, Suite 350A
CHICAGO, IL 60611
312-787-7755
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- Elk Grove Village OPERATIONS PAUSED
- 25 Northwest Point BLvd Suite 500
ELK GROVE, IL 60007
847-952-7700
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- Oakbrook OPERATIONS PAUSED
- 2 Transam Plaza Suite 390
OAKBROOK, IL 60181
630-627-1771
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Indiana
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- Indianapolis OPERATIONS PAUSED
- 8440 Allison Pointe Blvd Suite 450
INDIANAPOLIS, IN 46250
(317) 402-0125
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Kansas
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- Kansas City OPERATIONS PAUSED
- 7500 College Blvd Suite 600
OVERLAND PARK, KS 66210
(913) 592-8013
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- Wichita OPERATIONS PAUSED
- 8301 East 21st Street North Suite 360
WICHITA, KS 67206
(316) 215-9221
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Kentucky
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- Lexington OPERATIONS PAUSED
- 151 North Eagle Creek Dr. One Fountain Plaza, Suite 300
LEXINGTON, KY 40509
(859) 263-9905
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- Louisville OPERATIONS PAUSED
- 10200 Linn Station Road Suite 300
LOUISVILLE, KY 40223
(502) 429-5454
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Louisiana
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- Baton Rouge OPERATIONS PAUSED
- 10001 Perkins Rowe Tower 'B' - Suite B200
BATON ROUGE, LA 70810
(225) 306-7114
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- New Orleans OPERATIONS PAUSED
- 2450 Severn Ave. Suite 510
METAIRIE, LA 70001
(504) 828-4236
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Massachusetts
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- Boston OPERATIONS PAUSED
- 99 Summer Street Suite 1140A
BOSTON, MA 02110
617-451-0697
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- Plymouth OPERATIONS PAUSED
- 225 Water St Harborview Place, Suite A211
PLYMOUTH, MA 02360
508-747-2266
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- Southborough OPERATIONS PAUSED
- 2 Park Central Drive (371 Turnpike Road), Suite 220
SOUTHBOROUGH, MA 01772
508-303-0110
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- Woburn OPERATIONS PAUSED
- 237 Lexington St Suite 203
WOBURN, MA 01801
781-935-9100
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Maryland
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Michigan
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Minnesota
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- Minneapolis OPERATIONS PAUSED
- 7901 Xerxes Ave South Suite 307
BLOOMINGTON, MN 55431
(952) 881-5776
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Missouri
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- St. Louis OPERATIONS PAUSED
- 1807 Park 270 Dr. Suite 515
SAINT LOUIS, MO 63146
(314) 439-1300
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Mississippi
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- Jackson OPERATIONS PAUSED
- 106 Highland Way Suite 211
MADISON, MS 39110
(601) 227-3339
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North Carolina
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Nebraska
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- Omaha OPERATIONS PAUSED
- 13321 California Street Suite 420
OMAHA, NE 68154
(402) 384-4761
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New Hampshire
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- Manchester OPERATIONS PAUSED
- 2 Wall St Suite 100
MANCHESTER, NH 03101
603-627-0900
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New Jersey
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- East Brunswick OPERATIONS PAUSED
- 197 Rt. 18 South Suite 100
EAST BRUNSWICK, NJ 08816
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- Elmwood Park OPERATIONS PAUSED
- 200 Riverfront Blvd 2ND Floor
ELMWOOD PARK, NJ 07407
(201) 254-0075
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- Marlton OPERATIONS PAUSED
- 2 Greentree Center Suite 327
MARLTON, NJ 08053
(856) 596-6800
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New Mexico
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- Albuquerque OPERATIONS PAUSED
- 4101 Indian School Road, NE Suite 410
ALBUQUERQUE, NM 87110
505-262-4247
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Nevada
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- Las Vegas OPERATIONS PAUSED
- 500 North Rainbow Blvd Suite 200
LAS VEGAS, NV 89107
702-221-4247
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New York
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- Albany OPERATIONS PAUSED
- 3 Wembley Court, 2nd Floor
ALBANY, NY 12205
(518) 452-2582
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- Brooklyn OPERATIONS PAUSED
- 44 Court Street Suite 1200
BROOKLYN, NY 11201
(917) 909-7010
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- Buffalo OPERATIONS PAUSED
- 300 Corporate Parkway Suite 106N
AMHERST, NY 14226
716-836-8131
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- Financial District OPERATIONS PAUSED
- 55 Broadway Suite 3001
NEW YORK, NY 10006
(212) 776-8064
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- Hauppauge OPERATIONS PAUSED
- 1377 Motor Parkway Suite 214
ISLANDIA, NY 11749
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- Midtown OPERATIONS PAUSED
- 551 Madison Avenue Suite 500 5th Floor
NEW YORK, NY 10022
(212) 758-9232
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- New Hyde Park Lake Success OPERATIONS PAUSED
- 2001 Marcus Ave Suite N12
LAKE SUCCESS, NY 11042
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- Queens OPERATIONS PAUSED
- 80-02 Kew Gardens Road Suite #1010
KEW GARDENS, NY 11415
(347) 901-5758
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- Rye Brook OPERATIONS PAUSED
- 800 Westchester Avenue Suite 709 North
RYE BROOK, NY 10573
(914) 686-3444
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- Staten Island OPERATIONS PAUSED
- 1110 South Ave Suite 304
STATEN ISLAND, NY 10314
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Ohio
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- Cincinnati OPERATIONS PAUSED
- 2 Crowne Point Court Suite 430
CINCINNATI, OH 45241
(859) 333-8444
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- Cleveland OPERATIONS PAUSED
- 23250 Chagrin Blvd. Suite #400
BEACHWOOD, OH 44122
(216) 245-4200
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- Columbus OPERATIONS PAUSED
- 1103 Schrock Rd. Suite 302
COLUMBUS, OH 43229
(614) 885-5400
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Oklahoma
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- Oklahoma City OPERATIONS PAUSED
- 5100 N Brookline Avenue Suite 780
OKLAHOMA CITY, OK 73112
(405) 308-4182
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- Tulsa OPERATIONS PAUSED
- 7134 S. Yale Avenue Executive Center II, Suite 320
TULSA, OK 74136
(918) 492-0100
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Oregon
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- Portland OPERATIONS PAUSED
- 15895 SW 72 Avenue Suite 220
TIGARD, OR 97224
503-598-8899
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Pennsylvania
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- Allentown OPERATIONS PAUSED
- 7540 Windsor Drive Suite 208
ALLENTOWN, PA 18195
(610) 366-7500
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- Harrisburg OPERATIONS PAUSED
- 3605 Vartan Way Suite 302
HARRISBURG, PA 17110
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- Philadelphia OPERATIONS PAUSED
- 150 Monument Rd. Suite 106
BALA CYNWYD, PA 19004
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- Pittsburgh OPERATIONS PAUSED
- 424 S 27th St Building #3 Suite 201
PITTSBURGH, PA 15203
(412) 567-1570
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Rhode Island
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- Providence OPERATIONS PAUSED
- AAA Building 501 Centerville Road, Suite 104
WARWICK, RI 02886
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South Carolina
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- Greenville OPERATIONS PAUSED
- 777 Lowndes Hill Road, Building 2 Suite 226
GREENVILLE, SC 29607
(864) 421-0007
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Tennessee
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- Knoxville OPERATIONS PAUSED
- 800 South Gay Street Suite 1021
KNOXVILLE, TN 37929
(865) 633-5333
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- Memphis OPERATIONS PAUSED
- 3725 Champion Hills Suite 1000
MEMPHIS, TN 38125
(901) 757-8400
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- Nashville OPERATIONS PAUSED
- 278 Franklin Road, Synergy Business Park Building Four, Suite 250
BRENTWOOD, TN 37027
(615) 370-4236
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Texas
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- Amarillo OPERATIONS PAUSED
- 6900 I-40 West, Suite 190
AMARILLO, TX 79106
806-353-4247
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- Austin OPERATIONS PAUSED
- 8240 N Mopac Expressway Suite 340
AUSTIN, TX 78759
(512) 840-7800
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- CORPUS CHRISTI OPERATIONS PAUSED
- 4120 South Staples St.
CORPUS CHRISTI, TX 78411
(210) 832-0024
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- Dallas OPERATIONS PAUSED
- 5429 LBJ Freeway Suite 330
DALLAS, TX 75240
214-431-5454
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- Ft. Worth OPERATIONS PAUSED
- 120 West 3rd Street Suite 400
FORT WORTH, TX 76102
(817) 945-6239
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- Houston OPERATIONS PAUSED
- 10370 Richmond Ave Suite 200
HOUSTON, TX 77042
713-271-0952
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- San Antonio OPERATIONS PAUSED
- 1777 NE Loop 410 Suite 750
SAN ANTONIO, TX 78217
210-832-0024
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- The Woodlands OPERATIONS PAUSED
- 17350 St. Lukes Way Suite 360
THE WOODLANDS, TX 77384
936-321-6777
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Utah
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- Salt Lake City OPERATIONS PAUSED
- 230 West Towne Ridge Parkway Unit 502
SANDY, UT 84070
801-495-7500
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Virginia
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- Richmond OPERATIONS PAUSED
- 6802 Paragon Place Suite 610
RICHMOND, VA 23230
(804) 241-4600
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- Tyson's Corner OPERATIONS PAUSED
- 7900 Westpark Drive Suite T-100
MC LEAN, VA 22102
(703) 752-7312
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- Virginia Beach OPERATIONS PAUSED
- 277 Bendix Rd. Suite 420, 4Th Floor
VIRGINIA BEACH, VA 23452
(757) 366-5670
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Washington
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- Seattle OPERATIONS PAUSED
- 545 Andover Park West Suite 205
TUKWILA, WA 98188
253-630-5217
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Wisconsin
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- Milwaukee OPERATIONS PAUSED
- 1233 North Mayfair Road Suite 300
WAUWATOSA, WI 53226
414-755-8333
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West Virginia
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- Charleston OPERATIONS PAUSED
- 405 Capitol Street Suite 809
CHARLESTON, WV 25301
(304) 932-0042
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Puerto Rico
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Puerto Rico
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- Puerto Rico OPERATIONS PAUSED
- Centro Internacional de Mercadeo Torre 2, 90 Carr 165 Suite 507
GUAYNABO, PR 00968
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Candada
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Alberta
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British Columbia
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- Greater Vancouver OPERATIONS PAUSED
- 4789 Kingsway Suite 250
BURNABY, BC V5H0A3
604-431-1815
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Manitoba
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- Winnipeg OPERATIONS PAUSED
- 330 St. Mary Avenue Suite 1140
WINNIPEG, MB R3C3Z5
204-944-9711
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Nova Scotia
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- Halifax OPERATIONS PAUSED
- 1597 Bedford Highway Suite 304
BEDFORD, NS B4A1E7
902-832-2778
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Ontario
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- Burlington OPERATIONS PAUSED
- 3027 Harvester Road Suite 502
BURLINGTON, ON L7N3G7
905-681-5555
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- Downtown Toronto OPERATIONS PAUSED
- 11 King Street West Suite 550
TORONTO, ON M5H4C7
416-363-1991
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- Mississauga OPERATIONS PAUSED
- 6605 Hurontario Street Suite 601
MISSISSAUGA, ON L5T0A3
905-564-8544
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- Ottawa OPERATIONS PAUSED
- 1730 St. Laurent Blvd. Suite 430
OTTAWA, ON K1G5L1
613-737-4145
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- Pickering OPERATIONS PAUSED
- 1305 Pickering Parkway Suite 700
PICKERING, ON L1V3P2
905-420-2050
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- Toronto OPERATIONS PAUSED
- 235 Yorkland Blvd. Suite 1000
TORONTO, ON M2J4Y8
416-495-9955
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- Vaughan OPERATIONS PAUSED
- 3100 Rutherford Road Suite 203
VAUGHAN, ON L4K0G6
(905) 303-8600
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Quebec
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- Montreal OPERATIONS PAUSED
- 3500 Boul. De Maisonneuve Ouest Tower 2 - Suite 2402
WESTMOUNT, QC H3Z3C1 - (514) 932-4247
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Appointment Scheduling and Center Operation During COVID-19
Dear Friends of HairClub,
I am pleased to announce that our Centers are preparing to resume operations. While all our Centers will not all open at the same time, we are opening Centers in locations wherever permitted by government agencies. Nevertheless, your health, and that of all our clients, employees, and communities, remains our priority. We continue to adhere to the guidance set forth by government and health agencies. Moreover, we have implemented stringent procedures to minimize the risk of exposure. These measures include:
- Establishing an internal task force to monitor the changing circumstances and advise modifications to our protocols
- Implementing a strict "no work" policy for employees who show symptoms of COVID-19 or have been in proximity to someone who has
- Sanitizing surfaces frequently for maximum prevention of contamination
- Promoting sound hygiene practices in the workplace, such as wearing appropriate Personal Protective Equipment (PPE), including gloves, masks, face shields and disposable capes
- Maintaining an adequate distance between individuals and extending hours-of-operation and the duration between appointments to minimize personal contact
- Conducting temperature checks and health screening questionnaires of our employees, Clients, and Prospective Clients. If there are issues, employees will not be permitted to work and Clients or Prospective Clients will be asked to re-schedule their appointment.
- Requiring all Clients and Prospective Clients to wear PPE, including a mask and disposable cape
- Following a “no guest” policy which includes children. The only exception is guests who assist Clients with mobility issues.
- Implementing a flow of foot traffic for individuals to enter and exit different opened doors to minimize touching high contact areas such as door handles.
Please contact your local HairClub Center directly or visit https://www.hairclub.com/find-a-center/ for updated status of operations.
We encourage you to continue to heed the advice of your local officials, and we genuinely look forward to seeing you in-person soon.
Stay well,
Mike Nassar
President and CEO
